by Elliot Pearson

Part of having a successful business is having the ability to deal with customers effectively. It is not just enough to have products or services which work. This is because consumers like to feel pampered and important, and they will not hesitate to take their business elsewhere if they feel like they aren’t being treated well enough. Great thing that there are only five strategies that separate so-so from award-winning customer service.

By Michael Poh. Filed in Web 2.0

So you’ve got your resume noticed, confidently answered the top ten interview questions and your dream company is offering you a job offer. Your heart leaps with joy and you can’t wait to sign the contract in a week’s time. At the back of your mind though, there’s this persistent question lingering. You can’t help but ask yourself, wait, is this the right job for me?

by Brian Wallace | Venture Beat

It’s official: social media is here to stay, and companies late to jump on the social train are scrambling to snatch up the social butterflies of the online world to humanize their brands.

With the ad-skipping mentality and technologies available to customers today, soft-sell social marketing seems to be the saving grace of the advertising world.

By Darwin Rivers | HR Guru

King Henry VIII sent two of his six wives to the executioner for beheading. Even if Queen Anne Boleyn and Lady Jane Seymour may have denied in their farewell message any imputed wrongdoing, they both hailed the king and wished him long life, perhaps in the hope of royal clemency. Resigned as they were of their fate, they exemplified graciousness worthy of emulation of anyone who wishes to resign.